Full or partial refunds can be processed on registration orders by searching the order or find the order in a registration report.
Refunds must be processed by an Organization, not SportsEngine, as SportsEngine only hosts the websites.
- If a full refund is processed the transaction fees will also be refunded.
- You must have Webmaster and/or Financial Admin permissions.
- When you use your own merchant account (ex: USA Epay), the refunds process through the merchant, not through SportsEngine.
- Refunds are made back to the original payment source.
- Refunds can take up to 3 days to process.
Step 1: Navigate to SportsEngine HQ.
Step 2: Click on the Registration tab.
Step 3: Search an Order or Find an Order in Registration Report or under Financial Summary > Orders.
Step 4: Select Order.
Step 5: Select the View/Refund option.
Step 6: Select the Issue Refund button.
Step 7: Select Full or Partial Refund (Partial refunds are only available 36 hours after the transaction was placed.)